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Frequently Asked Questions

We understand that you might have a bunch of questions before you get started with us. Here are all the answers you need to know!

General Questions

Do I actually require a professional cleaning service?

Yes, you absolutely do. No matter how much effort you put in to keep your house clean, there will always be missed spots, accumulated specks of dust, unattended insects, and germs almost at every corner. Our professional deep cleaning services will be an answer to all of this and help you stay all more hygienic.

Can I selectively choose specific areas for cleaning?

We do offer specific services like window cleaning, carpet cleaning, childcare cleaning, window cleaning, etc., Although we’d highly recommend going for our comprehensive residential cleaning package where we leave no corner unturned for complete protection and hygiene.

Do you have to come to my premises before I get a quote?

We try our best to assess your requirements accurately and give you a quote over your conversation with us. At the same time, if need be, we can also send our personnel to your space and provide you with a quote that is free of charge.

Are the services budget-friendly?

We have been in the industry for almost 10 years now. We have been one of the best cleaning services companies in and around Sydney during this whole tenure. Your satisfaction is what we prioritize over our own profits. We offer reasonable prices and assure you of the complete value for your money.

Does the costing include cleaning supplies?

Yes, you don’t have to move a muscle after you book an appointment with us. Our cleaning professionals come to your premises fully equipped with the best products that are eco-friendly and are carefully chosen to deliver uncompromisable quality.

Are you supplies pet/baby friendly?

Definitely! We use environmentally friendly chemicals that are safe and are made from the highest quality biodegradable materials. In addition, our supplies ensure compliance with occupational health and safety directives and environmental protection.

What are the types of equipment you use for cleaning?

We make it a point to keep ourselves updated with all the new innovations that are happening around us in the cleaning industry. The equipment that we use at your premise depends mostly on the scope of work involved.

Scheduling Questions

How do I book an appointment?

Book your appointment in just under 60 seconds by sending us your details through the contact us page on this website. You can also schedule a visit with us to get a free quote for your cleaning requirements.

What if I had to reschedule or cancel?

We value your comfort with us through this journey. We’d be happy to resolve any grievances of yours in the best way possible. Contact us for any assistance that you’re looking for, we’ll get back to you as quick as we can.

Do I have to be home on the scheduled cleaning date?

It is completely up to your availability. All we need is access to your premises at the scheduled time and we’ll take care of the rest without you having to break a sweat.

Can I get a cleaning service on the same day as I book?

We have been ranking consistently among the top 10 Cleaning Services in Sydney for our quality works and our quick turn-around times. It does get busy sometimes. Though we can’t promise you the same-day service, we’ll definitely try our best to make it happen. Contact us to check availability now.

Will the cleaning professionals be on time?

Our cleaning professionals try their best to arrive at the fixed appointment time. But there might be situations like a traffic delay that can keep them a little late, which is why we always make it a point to give you a one-hour buffer window for the scheduled cleaning. Feel free to contact our office directly if you’ve been waiting too long.

Do you cover my location?

We cover the entire grid in and around Sydney. Get in touch with us at info@jbncleaning.com or fill the contact form on this website to check if your location comes under our area of service.

Should I pay anything to book my appointment?

No, we take payments only after we’re done with cleaning your premises. Simply get in touch with us to schedule an appointment at your time of convenience.

Payment Questions

Should I pay anything upfront?

We offer a variety of payment modules to make it easier for you. You can either book your appointment right away and pay for the package online or get a free quote after our inspection at your premises.

Can I get a free quote?

Yes, you can. Schedule your convenient time for us to visit and inspect your place for the costing.

What if I’m not satisfied with the cleaning after payment?

Our brand has remained one of the best cleaning services in Sydney for years now because of one reason, the quality service that we strive to offer time and again. If you’re by any chance not happy with the areas we’ve cleaned, call us within 24 hours and we’ll reclean it free of charge for you.

Do I get a refund if I had to cancel after paying?

We have a cancellation policy in place. Please contact us to know more. We’ll try and give you a conclusion that’s in your best interest.

Is the payment hours-based or space-based?

We offer services on both grounds and the costing is justified by the efforts involved. Get in touch with us for a free quote today!

Service-related Questions

How many people do you normally send for cleaning?

It entirely depends on the space and service requirements. For apartment cleaning or related services, we send one or two crew members as per the need, and for commercial services, we first inspect your premises and send a team with just enough members.

Is there a way where I can book the same person twice?

Yes, absolutely. We have a client repeat rate of 85% and every single one of them has asked for the same representative for their second time. We’ll try our best to send the same professional to you as per your requirement.

What services do you offer other than residential cleaning?

We cover the areas of commercial cleaning, office cleaning, window cleaning, strata cleaning, carpet cleaning, medical centre cleaning, child care centre cleaning, and gym cleaning.

Do you outsource cleaners or have are they in-house?

Every single one of the cleaners we send you belongs to our company. We have a rigorous screening, recruitment, and training process that they go through to provide you with the best outcomes.

What if there’s damage to property during the service?

Our professionals try to get the job done as neatly as possible. If at all you’ve any grievances with our service, we’ll be more than happy to help you and resolve it as quickly as possible.

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