Frequently Asked
Questions

We understand that you might have a bunch of questions before you get started with us. Here are all the answers you need to know!

General Questions

Do I actually require a professional cleaning service?

Yes, you absolutely do. No matter how much effort you put in to keep your house clean, there will always be missed spots, accumulated specks of dust, unattended insects, and germs almost at every corner. Our professional deep cleaning services will be an answer to all of this and help you stay all more hygienic.

Can I selectively choose specific areas for cleaning?

We do offer specific services like window cleaning, carpet cleaning, childcare cleaning, covid cleaning, office cleaningwarehouse cleaning, etc., Although we’d highly recommend going for our comprehensive residential cleaning package where we leave no corner unturned for complete protection and hygiene.

Do you have to come to my premises before I get a quote?

We try our best to assess your requirements accurately and give you a quote over your conversation with us. At the same time, if need be, we can also send our personnel to your space and provide you with a quote that is free of charge.

Are the services budget-friendly?

We have been in the industry for almost 10 years now. We have been one of the best cleaning services companies in and around Sydney during this whole tenure. Your satisfaction is what we prioritize over our own profits. We offer reasonable prices and assure you of the complete value for your money.

Does the costing include cleaning supplies?

Yes, you don’t have to move a muscle after you book an appointment with us. Our cleaning professionals come to your premises fully equipped with the best products that are eco-friendly and are carefully chosen to deliver uncompromisable quality.

Are you supplies pet/baby friendly?

Definitely! We use environmentally friendly chemicals that are safe and are made from the highest quality biodegradable materials. In addition, our supplies ensure compliance with occupational health and safety directives and environmental protection.

What are the types of equipment you use for cleaning?

We make it a point to keep ourselves updated with all the new innovations that are happening around us in the cleaning industry. The equipment that we use at your premise depends mostly on the scope of work involved.

Scheduling Questions

How do I book an appointment?

Book your appointment in just under 60 seconds by sending us your details through the contact us page on this website. You can also schedule a visit with us to get a free quote for your cleaning requirements.

What if I had to reschedule or cancel?

Go to our contact page and fill in your details. Also, there’s an option for you to pay through our online portal. You’ll also get your appointment in just under 60 seconds then.

Do I have to be home on the scheduled cleaning date?

It is completely up to your availability. All we need is access to your premises at the scheduled time and we’ll take care of the rest without you having to break a sweat.

Can I get a cleaning service on the same day as I book?

We have been ranking consistently among the top 10 commercial cleaning services in Sydney for our quality works and our quick turn-around times. It does get busy sometimes. Though we can’t promise you the same-day service, we’ll definitely try our best to make it happen. Contact us to check availability now.

Will the cleaning professionals be on time?

Go to our contact page and fill in your details. Also, there’s an option for you to pay through our online portal. You’ll also get your appointment in just under 60 seconds then.

Do you cover my location?

Go to our contact page and fill in your details. Also, there’s an option for you to pay through our online portal. You’ll also get your appointment in just under 60 seconds then.

Should I pay anything to book my appointment?

No, we take payments only after we’re done with cleaning your premises. Simply get in touch with us to schedule an appointment at your time of convenience.

Payment Questions

Should I pay anything upfront?

We offer a variety of payment modules to make it easier for you. You can either book your appointment right away and pay for the package online or get a free quote after our inspection at your premises.

Can I get a free quote?

Yes, you can. Schedule your convenient time for us to visit and inspect your place for the costing.

What if I’m not satisfied with the cleaning after payment?

Our brand has remained one of the best commercial cleaning services in Sydney for years now because of one reason, the quality service that we strive to offer time and again. If you’re by any chance not happy with the areas we’ve cleaned, call us within 24 hours and we’ll reclean it free of charge for you.

Do I get a refund if I had to cancel after paying?

We have a cancellation policy in place. Please contact us to know more. We’ll try and give you a conclusion that’s in your best interest.

Is the payment hours-based or space-based?

We offer services on both grounds and the costing is justified by the efforts involved. Get in touch with us for a free quote today!

Service-related Questions

How many people do you normally send for cleaning?

It entirely depends on the space and service requirements. For apartment cleaning or related services, we send one or two crew members as per the need, and for commercial services, we first inspect your premises and send a team with just enough members.

Is there a way where I can book the same person twice?

Yes, absolutely. We have a client repeat rate of 85% and every single one of them has asked for the same representative for their second time. We’ll try our best to send the same professional to you as per your requirement.

What services do you offer other than residential cleaning?

We cover the areas of commercial cleaning, office cleaning, window cleaning, strata cleaning, carpet cleaning, medical centre cleaning, child care centre cleaning, and gym cleaning.

Do you outsource cleaners or have are they in-house?

Every single one of the cleaners we send you belongs to our company. We have a rigorous screening, recruitment, and training process that they go through to provide you with the best outcomes.

What if there’s damage to property during the service?

Our professionals try to get the job done as neatly as possible. If at all you’ve any grievances with our service, we’ll be more than happy to help you and resolve it as quickly as possible.

Cleaning Services
Explore more about JBN Cleaning

JBN Cleaning has been catering to all walks of cleaning for over a decade now. They employ this comprehensive experience to offer all their clients the best quality deliverables that exceed expectations. Be it your office cleaning, warehouse cleaning, industries, factories, educational institutions, or hospital cleaning. We’ll take care of all of it for you.

With advanced equipment, they’ll offer niche cleaning of any intensity without much back and forth. They do this all within the promised timeframes that you mutually fixate on during our first set of sales discussions. Our quotations are all customized to suit your exact requirements, so you only pay for what you opt for with us.

Even if you have any restoration works like garden maintenance or swimming pool re-dos, we’ll do it as per your requirement. All our cleaners carry a comprehensive experience that covers almost all the sectors there are. We can thus offer you even specific deep cleaning and disinfection services that can help you decontaminate your space and give it a fresh makeover.

We are recognized as the best commercial cleaning company in Sydney for the unmatchable work that we offer our clientele. We have worked with some of the best-known brands in Australia, and our client retention rate has stood at an unmatchable 85% for over ten years now. 100% satisfaction of clients is what we aspire to achieve time and again.

As a part of your package, we will:

  • Cover the corner to corner of your premises and do all the basic cleaning, sweeping, and mopping procedures
  • Send the right amount of resources that would be enough to cover the entire procedure as quickly as possible
  • Offer after-hours cleaning services or recurring cleaning packages like daily, weekly, bi-weekly, or monthly routines
  • Provide you comprehensive workers’ compensation schemes and insurance benefits to take care of any repairs or repercussions
  • Complete green cleaning procedures that are safe for the environment and your premises
  • Get access to supplies that are globally approved on their effectiveness against particular cleaning goals
JBN Cleaning

We have a history of 10+ years that has been backing us up so far with a seamless reputation for our spotless cleaning services. Be it the commercial segment or residential requirements, people have been choosing us for the dedication that we ever so offer.

Contact Details

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Get a free quote

JBN Cleaning

Get a free quote

Get a free quote

Get a free quote